Sitka’s Staff Documentation
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Sitka’s Staff Documentation
Sitka's
staff
Documentation
Table of Contents
I. Introduction
II. New Staff Orientation
III. Tickets
1. Request Tracker
Settings
Home Page
General RT Guidelines
2. Bounced Mail
3. Feature Requests
4. Sitka Bugs
5. Tickets for contact Changes
Email changes
Website URL Change
IV. Phone Support
6. Phone Support
Queues
Answering Calls
Sitka
Libpress
Licensing
Co-op Web
NNELS
V. Tier 1 Support
7. Supporting Sitka’s Evergreen
Sitka Staff account
Logging Into Evergreen
8. Library Staff accounts
Grant Local System Administrator Permissions
Renew/Edit LSA Account
Grant Reporter Permissions
New SIP Account
Evergreen Self Check
9. Action Triggers
Edit Action Trigger Templates
Clone Action Trigger Templates
Other info
Auto to Lost Triggers
10. Paper-Overdues
Troubleshooting
11. Permission Tree display
VI. Tier 2 Support
12. Circulation Policies
Edit Circulation policies
Add Circulation policies
Auto-Renewal
13. Hold Policies
Edit Hold policies
Add Hold policies
Suspend ILC Holds
14. Hard Due Date
Update Hard Due Date
New Hard Due Date
15. Emergency Closing Procedures
VII. Creating Support Resources
16. Style guide
Creating Support Resources
VIII. Public Catalogue
17. Bootstrap Settings
IX. Unplanned Downtime
X. Unplanned Downtime
XI. Testing
18. Testing guidelines
Test Server Info
Testing guidelines
Bug and Issue Reporting
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