Sitka’s Staff Documentation
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Sitka’s Staff Documentation
Sitka's
staff
Documentation
Table of Contents
I. Introduction
II. New Staff Orientation
III. Tickets
1. Request Tracker
Settings
Home Page
General RT Guidelines
2. Bounced Mail
3. Feature Requests
4. Sitka Bugs
5. Tickets for contact Changes
Email changes
Website URL Change
IV. Tier 1 Support
6. Supporting Sitka’s Evergreen
Sitka Staff account
Logging Into Evergreen
7. Library Staff accounts
Grant Local System Administrator Permissions
Renew/Edit LSA Account
Grant Reporter Permissions
New SIP Account
Evergreen Self Check
8. Action Triggers
Edit Action Trigger Templates
Clone Action Trigger Templates
Other info
Auto to Lost Triggers
9. Permission Tree display
V. Tier 2 Support
10. Circulation Policies
Edit Circulation policies
Add Circulation policies
Auto-Renewal
11. Hold Policies
Edit Hold policies
Add Hold policies
Suspend ILC Holds
12. Hard Due Date
Update Hard Due Date
New Hard Due Date
13. Emergency Closing Procedures
VI. Creating Support Resources
14. Style guide
Creating Support Resources
VII. Public Catalogue
15. Bootstrap Settings
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