Set Hold Hard Boundary to 3 for the request library on Library Settings Editor
Stop outbound ILC hold
Choose one of the following based on the setup of the library’s existing hold policies:
If the library does not apply age-based hold protection, add a hold policy with pickup_lib=BC_ILC, owning_lib=circ_lib= individual library, circ_modifier is null, holdable is false. Deactivate it to reopen outbound ILC hold.
If the library applies age-based hold protection on all items, remove the value in Item Age < field (example: policy id 633 with pickup_lib=BC_ILC, owning_lib=circ_lib=BTE, circ_modifier is null). Keep the value in the RT ticket. Add it back to reopen ILC outbound hold.
If there is an inactive hold policy blocking ILC holds from #1, activate it.