Part X. Unplanned Downtime

In case of single or multiple service outage lasting longer than 15 minutes

1. Notify all staff in Teams & IRC
2. Create a primary ticket in RT
3. Create a ticket for any calls received
4. Link all related tickets to primary ticket
5. Draft a comm to post in Sitka group / Update Splash Page / Update Support Service page
6. Appoint someone to post updates regularly (every 30 minutes if serious outage) .
7. Post an all-clear to any communications channels employed. All-clear must be proclaimed by one of: Scott, Sharon, Tami, Kevin M.
8. Record Unplanned downtime here - https://wiki.libraries.coop/doku.php?id=sitka:unscheduled_downtime