Clear Cache

1. Click Menu.

   
2. Click History.
3. Click History (on flyout menu).
4. Click Clear Browsing Data.

5. Set Time Range

   1. All time
6. Check the box next to Cached images and files (other boxes can be left unchecked).

7. Click Clear Data.

   

Clear Cookies

1. Click Menu.

   
2. Click History.
3. Click History (on flyout menu).
4. Click Clear Browsing Data.
5. Check the box next to Cookies and other site data.
6. Check the box next to Cached images and files.

7. Set Time Range

   1. Last hour (recommended)
8. Click Clear Data.
9. Return to https://catalogue.libraries.coop/eg/staff

1. Navigate to https://catalogue.libraries.coop/eg/staff

2. Click Menu.

   
3. Click More Tools.
4. Click Developer Tools.
5. Switch to the Application tab (you may need to click on the double arrow so see all the tabs).
6. Expand the Indexed DB section.
7. Click on the offline - https://catalogue.libraries.coop section.
8. Click the Delete database button.

9. Click the X in the upper-right corner of the section to close the tool frame.

   

1. Reconnect your browser to Hatch
2. Log in with a Local System Administrator account.
3. Register workstation and click Use Now to log in again.
4. Navigate to Administration → Workstation → Print/Storage Service ("Hatch").
5. Check all three boxes.
6. Click Copy Local Storage Settings To Hatch.
7. Click on the Home icon.
8. You will be returned to the workstation registration screen again - click Use Now to log in again.
9. Your local settings should now be restored.

Chrome Console Messages:

1. Click Menu.

   
2. Select More Tools.
3. Select Developer Tools. (This will open a pane on the right-side of your browser.)
4. Select the Console tab.
5. Change the "Default" dropdown to be sure that Verbose is checked.
6. Either take a screenshot or copy and paste the text that appears in the console when you see the errors occurring. Be sure to include any of the errors that display in red.

Hatch Extension Console Messages:

1. In Chrome, click Menu.
2. Select More Tools.
3. Select Extensions.
4. Check the box at the top of the screen that says Developer Mode.
5. Scroll down to Hatch Native Messenger.
6. Click on the link that says "background" page. (This will open a new window.)
7. Select the Console tab.
8. Change the "Default" dropdown to be sure that Verbose is checked.
9. Either take a screenshot or copy and paste the text that appears in the console when you see the errors occurring. Be sure to include any of the errors that display in red.