Patrons can place holds for a particular title or a specific volume on your public catalogue. If the item is available, it will appear on a library’s holds pull list and be pulled from the shelf and held for your patron. If the item is not available, the patron is placed on a waiting list and notified when the item become available.
Note
Some libraries do not allow holds to be placed on available items.
Patrons can place holds using the Place Hold link in the search results view or on the title details page. Using either of these links means that any copy attached to the record will fill the hold. This is generally the best method when requesting an item, as the hold will be filled by any copy of the title record you are viewing.
If a patron wants a specific issue of a magazine or a specific DVD in a set, they can select Volume Hold in the item details view just below.
After clicking on Place Hold the system will prompt the patron to log into their account.
If your library is a multi-branch or participates in resource sharing, patrons can choose their pickup location.
Patrons can choose to be notified by phone, text message, or email. The notification method will be selected automatically if they have set it in their account preferences but can be overridden on this screen.
The phone number and email set in your patron’s account will be used to populate the notification options but patrons can supply a different phone number for phone or text notification when placing their hold.
Patrons have the option to suspend the hold so it can be activated at a later date.
Once your patron clicks Submit a message will appear confirming their hold was successfully placed or indicating that their hold could not be placed.
Patrons can view and cancel their holds at anytime through My Account, and can edit, suspend, or activate their holds until they are captured for pick up.
