Holds can be cancelled individually by library staff and patrons.
- On the View Holds tab in the staff catalogue or on the Holds tab in the patron’s account, select the hold you wish to cancel and go to Actions → Cancel Hold.
Choose the appropriate cancel reason from the drop down menu.
Enter a note if applicable.
Caution
If your library has the Holds Cancelled by Staff notification enabled anything entered into the Notes field when cancelling a hold appears as the Cancel Cause in the email sent to the patron.
Click Cancel Hold.
- If the item was on holds shelf, check it in. The item will go into Reshelving or be captured to fill the next hold.
Note
Patrons can cancel their own holds via My Account.
Library staff can also cancel a set of holds placed for a particular hold group.
- Go to Circulation → Hold Groups.
From the Hold Groups tab, double-click the hold group you wish to open.
The group will be opened on the Current Users tab. Click on the Hold Events tab.
- Select the set of holds you wish to cancel.
Click Actions → Cancel hold group event.
- Click OK/Continue.
- All holds in the set are cancelled.
- If an item was captured for one of the holds and on holds shelf, check it in. The item will go into Reshelving or be captured to fill the next hold.
