Answering Calls

Answering Calls
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You are expected to respond professionally and promptly by providing needed answers, documentation, and troubleshooting tips.
If you get reports that the system is down you must notify the rest of the Support team via Co-op Support chat in Teams as soon as possible.
Thorough and consistent reporting makes it easier to document request history. Please create a ticket for every call you receive.
If you’re going to be AFK for an extended period please arrange with your backup person to cover phones.