Chapter 6. Phone Support

Table of Contents

Queues
Answering Calls
Sitka
Libpress
Licensing
Co-op Web
NNELS

Phone #: 1-888-848-9250, call routing and voicemail boxes for Sitka, LibPress, Licensing, NNELS, Co-op Web and Emergency support.

Phone Support hours: Monday to Friday, 9am–4pm PT except BC statutory holidays. After hours emergency support available via phone 7 days per week.

Queues

1 - Sitka 2 - LibPress 3 - Licensing 4 - Co-op Web 5 - NNELS 9 - Emergency Support

Log in / Log out instructions

use button for VOIP

  1. Dial 11
  2. Enter queue # 11
  3. Enter password

You must log in to each queue individually everyday. You may find that sometimes the login persists but it is not reliable. Please log in everyday.

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