New SIP account

1. Ticket is received in Sitka Support Queue

2. Check the wiki https://wiki.libraries.coop/doku.php?id=sitka:sip2_users [SIP] to determine if this is for an approved vendor/product

   1. If not - Assign the ticket to Christine
   2. If yes - Create a SIP-Client account in EG.

Create a SIP-Client account

1. Log in to Evergreen using a workstation registered to the requestors home library

2. Go to Circulation → Register Patron

   1. create a user with profile "SIP Client" and barcode/username of the form sip2-shortname-service.
   2. Use a password generator to create a secure 16 digit alphanumeric password.
3. Record the account information on the wiki SIP2 User page
4. Add a comment to the ticket with a CC to Jeff asking him to add the new account’s username and password to SIP server config.

5. The next day, send the connection info to the library.

   1. The hostname, server port & username can be sent as a reply to the RT ticket.
   2. The password should be sent in a separate email with no context