Chapter 1. Request Tracker
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Chapter 1. Request Tracker

Table of Contents

Settings
Home Page
General RT Guidelines

"RT" stands for "Request tracker". It’s an open-source tool that the Co-op uses to track and manage communications.

Settings

Settings

  1. RT at a glace - Home page refresh interval
  2. Ticket Display - Notify me of unread messages

  3. About Me - Signature

    image::images/Intro/signature.png [Signature]

  4. Queue List - Select queues to be displayed on the RT at a glance page
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