When a hold is ready for pickup, the requester can be notified via automatic email and/or SMS Text, and/or manual phone call by staff, depending on the choice made when he/she placed the hold. The selected notification method(s) may be indicated on the hold slip. For example, if email notification is selected, the email address will be printed on the hold slip. A blank email address indicates that email notification was not selected.

For automatic email notice and SMS Text, it works the same way as the automatic overdue notices. The notification email/SMS Text is generated and sent to the patron 5 to 30 minutes after the item achieves on-hold-shelf status. In order to receive these notices the patron must have chosen these notification methods when placing the hold, and the email address and or mobile number/carrier in his/her account must be valid.

The ready-for-pickup hold notification templates can be customized at the federation or library level. Please contact Co-op Support for customization.

For phone notification, staff needs to phone patrons individually. Phone numbers are printed on the hold slips when holds are captured, if phone notification is chosen.

This notification is optional for individual libraries. The notification templates can be customized on library level. Please contact Co-op Support if your library wishes to use this service.

An email is sent to the requester when a hold is cancelled by staff on the staff client. The staff note on cancellation will be included in the email explaining the cancellation reason.

This notification is optional for individual libraries. The notification templates can be customized on library level. Please contact Co-op Support if your library wishes to use this service.

The emails are sent to the requesters when staff view and clear hold-shelf expired holds (click Clear These Holds on Browse Holds Shelf) on the staff client.