An email will be sent to new patrons the day after their account is created, welcoming them to the library and confirming that the email address in their account is correct.

An email will be sent to patrons 30 days before their account is set to expire. This is intended to give users time to renew their account before they lose access to library services.

These emails are not spam and should not be marked as spam by either patrons or staff.

The two patron account notices are optional, and libraries must opt in. Libraries can choose to opt in to only one or both of these notices. The patron account notice templates can be customized at the federation or library level. Please contact Co-op Support for set up and customization.