Sometimes paid bills need to be voided, such as when lost and paid items are returned. A negative balance
may be created once such bills are voided. To close negative bills, you can
adjust the balance to
zero, add a bill entry to the negative line item,
or refund the balance amount.
-
Click on the Bills tab in the patron’s account.
Select the line for the refund and go to Actions → Refund.

Click OK/Continue.

-
Enter 1 in the Payment Received box. (There is currently a bug preventing the "Apply Payment" button
from being used without a positive number in this box. The $1.00 payment won’t actually be applied.)
Click Apply Payment.

-
The payment has been refunded.
-
If you go into History and look at the full details for the bill you will see it shows the payment
has been refunded.