The auto to lost trigger and associated email notification must be set up in a very specific way.
This action trigger will not work properly if cloned.
Enter the following information:
When auto to lost is turned on for the very first time it will run overnight and set everything that is past the overdue threshold to lost. This is contingent on there being no value set for Max Event Validity Delay or Retention Interval; if values are present not all long overdue items will be set to lost.
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There is a bug preventing values from being removed from the Max Event Validity Delay or Retention Interval fields in the staff client. This means that inactive auto to lost triggers can’t just be turned back on in the staff client; they should be referred to Tier2 Support.