Chapter 10. Paper-Overdues

Chapter 10. Paper-Overdues
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Evergreen can generate a PDF file of overdue notices which is then emailed to the library to be printed and distributed to patrons.

These notices are created and emailed daily. An email with an empty PDF file means that there are no items for that day that meet the criteria to have a paper overdue notice generated.
Paper overdues can be generated at the following intervals 1, 2, 3, 4, 5, 6, 7, 8, 9 or 10 weeks after the item becomes due.
1. The intervals define when a second, third, or fourth, and so on, letter is sent out.
2. Paper overdues at 1 and 2 weeks overdue are generated for only for patrons without email addresses in their account. From the 3 weeks onwards the notices are generated for all applicable patrons.
3. The final paper overdue notice, at the library’s chosen interval, can be set up as a billing notice and can include the item replacement cost and applicable processing fees. The replacement cost comes from the Price item attribute; if this attribute is blank the value set for the library setting Default Item Price is used instead. The processing fee uses the value from the library setting Lost Materials Processing Fee.

Troubleshooting

A copy of all emails sent is sent to paper-overdue@sitka.bclibraries.ca

If a library needs a notice resent to them

Ask the library to check their spam
Verify the email address they expect the notice to be sent to
Log in to paper-overdue@sitka.bclibraries.ca if you can forward the existing email do so.
If no notices were created for the day = escalate ticket

If a library requests changes to the notice template

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