Sitka’s Staff Documentation
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Sitka’s Staff Documentation
Sitka's
staff
Documentation
Table of Contents
I. Introduction
II. New Staff Orientation
III. Tickets
1. Request Tracker
Settings
Home Page
General RT Guidelines
2. Bounced Mail
3. Feature Requests
4. Sitka Bugs
5. Tickets for contact Changes
Email changes
Website URL Change
IV. Phone Support
6. Phone Support
Queues
Answering Calls
General
Sitka
Libpress
Licensing
Co-op Web
NNELS
V. Tier 1 Support
7. Supporting Sitka’s Evergreen
Sitka Staff account
Logging Into Evergreen
8. Library Staff accounts
Grant Local System Administrator Permissions
Renew/Edit LSA Account
Grant Reporter Permissions
Closing Library Staff Accounts
Request for 3rd Party Service Integration With Sitka’s Evergreen
Evergreen Self Check
9. Action Triggers
Editing Action Trigger Templates
Cloning Action Trigger Templates
Naming Action Trigger Templates
Other info
Auto to Lost Triggers
10. Paper-Overdues
Troubleshooting
11. Permission Tree display
12. Annual Statistics for Libraries
BC Public Libraries
Manitoba Public Libraries
All Other Libraries
VI. Tier 2 Support
13. Circulation Policies
Edit Circulation policies
Add Circulation policies
Auto-Renewal
14. Hold Policies
Edit Hold policies
Add Hold policies
Suspend ILC Holds
15. Hard Due Date
Update Hard Due Date
New Hard Due Date
16. Emergency Closing Procedures
17. Organizational Units
Changing an Organization’s Name
VII. Support Resources for Libraries
18. Current Resources for Libraries
19. Updating Resources
Tier 1 Resource Tasks
Reporting Issues With Resources
20. Resources for Support
VIII. Public Catalogue
21. Bootstrap Settings
IX. Unplanned Downtime
22. Unplanned Downtime
X. Testing
23. Testing Guidelines
Test Server Info
Support Issues Testing
Upgrade Testing
Launchpad
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